Privacy policy

Last updated: 21 October 2026

MediumSoft builds privacy-respecting software. This policy explains how we handle information when you use our website, Cellarise: Phone Privacy Check & Clean-up, checkout or support. For privacy questions, email info@mediumsoft.online.

Your phone’s information stays on your PC

Cellarise processes scans and reports on your Windows PC. Phone contents and scan results are not uploaded to MediumSoft. Cellarise has no accounts, telemetry or tracking. You control reports and photo backups stored on your PC, including their deletion.

The app only contacts the internet when you choose to buy or activate Pro, or load the optional map. No scan results are sent to us. The map service receives technical connection information, such as your IP address, needed to deliver map tiles. The map provider has not yet been finalised; we will identify it and describe any additional data it receives before release.

Purchases and licences

Checkout currently uses Stripe test payments, not live charges. Stripe processes checkout information and provides us with the buyer’s email address, payment references and payment status. We do not receive or store your full card number.

Our private purchase records contain your email address, product, payment references, purchase status, timestamps, signed licence key and fulfilment or delivery status. We use these to issue and recover licences, resolve payment problems, process refunds and prevent misuse. Scan results are never included.

The offline-verifiable licence includes your email address, purchase identifier and issue time. It is signed, not encrypted: anyone you give the key to can read those details. Keep it private. We store only a SHA-256 hash of the secret claim token used to collect a licence, not the token itself.

Emails and support

When you email us, we receive your address and the information you choose to send. We use it to answer your enquiry, provide support or handle privacy and refund requests. Please do not send phone contents, passwords, payment card details or your licence key.

Licence email delivery is still being configured. Once enabled, our email service will process your email address and licence message to deliver or resend your key. Undelivered licences remain recorded for later delivery. Licence messages do not include tracking pixels. We will identify the email provider here before enabling delivery.

Website storage and technical information

We do not add analytics cookies or advertising trackers. Checkout uses temporary browser session storage to keep your claim token and checkout reference so you can securely collect your licence. The token is removed from the address bar after it is captured.

Stripe and our hosting services may use storage and technical information necessary to process payments, serve the website and prevent fraud. Hosting may process IP addresses, request information and error records. Payment endpoints use hashed rate-limit identifiers and request counters to limit abuse; rate limiting does not use your phone’s scan results.

The website’s contact form currently does not send or save messages. To contact us, use the email address above.

Service providers and overseas handling

We use cloud services for hosting and private purchase storage, and Stripe for checkout and payment processing. Those providers may process information outside Australia under their own service and privacy arrangements. The exact processing locations depend on their infrastructure. We do not sell your personal information or use phone scan results for advertising.

We may disclose information when required by law or when reasonably necessary to protect legal rights, investigate fraud or secure our services. Only information needed for that purpose should be disclosed.

Security and retention

Purchase records are not part of the public catalogue. Licence collection requires a matching claim token; payment notifications must have a valid Stripe signature. We take reasonable steps to protect personal information, but no online service can promise absolute security.

We retain purchase and licence records while needed to provide licence recovery, support and refunds, and for applicable legal, tax or accounting requirements. Support correspondence and technical records are kept only as needed for their purposes. Where information is no longer required, we take reasonable steps to delete or de-identify it. We have not set a fixed retention period for every record type.

Your choices, requests and complaints

Email info@mediumsoft.online to request access to or correction of information we hold, request deletion, or raise a privacy concern. We may ask for reasonable evidence of identity to protect your records. Deleting a purchase record can affect licence recovery; we may need to retain records required by law.

We will consider your request and explain any lawful limits. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner where applicable, or your local privacy regulator.

Changes to this policy

We will update this page if our data handling changes, including when licence email delivery and the map provider are finalised. The date above identifies the current version.